Return policy to assure you do not receive any damaged product(s): a.) If you are returning a product that you are not satisfied with you must have all tags and the original packaging that was sent to you. If you do not have these items then there will be a restocking fee between 10-25%. b.) You have two weeks upon the confirmation of delivery (meaning we can verify you have received your product) to contact our customer service department at info@sistershairstore.com to request a return Authorization form. c.) Once you have contacted customer service and have received you RMA Form you will be responsible for the shipping cost of the returned product(s). d.) If you are exchanging a product that you are not satisfied with (note code (a) still applies ) You will be responsible for the shipping costs both ways unless we are at fault for shipping a wrong or defective item. e.) For wigs, half-wigs,ponytails, jewelry, and hats, customers must request for refund or exchange within seven calendar days since the delivery date. f.) Returning a defective product, if you have received a defective product(s) you must notify our customer service department immediately. Once having contacted us we will have you ship back the product at our expense. Once the product arrives at our facility we will launch our investigation. Your claim may take up to 2 to 3 days, if found that the product is defective you will be reimbursed the total amount back via your payment method. g.) If you have received any wrong product(s) we are happy to introduce our Immediate Correction Policy. This policy is to better serve you the customer, in the event that we have sent you a wrong item(s) we will ship out the correct item(s) with in 1-2 business days and a return label. Please note that if you do not ship the incorrect items within 7 business days you will be charged the full amount of all product(s).

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